Oscar+Part+B

A) International Visitor

I am working at a bar in the 5 star hotel that i work for and a international visitor from Italy comes up and askes for something and I do not understand. Through the travels I have taken to Italy I has seen what it is like to go into another county which you do not speak the language. I managed to over come my barriers by using different skills to communicate with other people around me. I would use the skills I have picked up to help him/her the best I can.

B) Staff Member

I am working at a bar and a worker from over seas has started working behind the bar. It is his first shift and I have supervise him/her and help them the best I can. After a period of time they ask me if I can cover for him for a second. Later that day he/she gets asks if I could cover them again. I then decide to take steps to find out why he/she is going for these small breaks, so I take some simple steps to find out about the cultural differents and how to determine what is needed.

These are some points I would use in Point A and B
 * Ask open ended questions
 * Listen carefully
 * Give positve feelback
 * Ecknowladge what they say
 * Use hand jesters if needed
 * Tell other employees about there beliefs and what there customs are
 * Ask for help
 * Point put what they might want and look for a sign

My cultural experience have shown that there are a lot of different cultures and beliefs. That is why it is important to have good knowledge of most cultures and beliefs. Why this is needed is beacause what we do in every day life can be offensive to different people i.e. in everyday life you would greet someone with a handshake, but with sopme cultures that can be very offensive. That is why it is very important to know these things.

When I went over seas I gained some knowledge on how different the work ethic is in other countries compared to Australia. It is known around the world that most contries have a greater desire for hospitality. That is why when visitors come into our country we have the best standards so we can gain a better inport of tourists.

In the work place every employee should have great personal hygiene and should be inforced if not up to standards. Many cultures have different work ethics aswell, but every culture should meet a stardand of work ethic. There are a lot of family obligations, if someone needs to go home for their family is in need, they should be able to go because in every culture family is important. Also costumers may ask for baby high chairs and specific foods or kids menu. Thre are some holidays that some employees can not work due to their beliefs, they should be rostered off during that day. Many people have different special needs, like food, seating, ramps, drinks and many other things. There are many different cultures that need to be formally addressed. If so it is best that it is noted and used to best serve the customer.