Part+B.

- An international visitor- Some cultures, such as Indians like to eat there desert before the main meal, and if they go to a resturant and get served there meal first, they may take affence and begin to think the county and resturant they are in is very rude to the way there customs are.

- A staff member from a different background- Indians may not want to cook beef when working in a kitchen as eating cow is against there religion and the cow is a sacrid animal to them.

How you would use effective listening skills to determine the specific need: - Give person eye contact, look directlly at the person so them that you are listening. - Listen to only what the person is saying to you, dont listen to any body else. - Show that you are caring about the situation but asking them questions like how you can help them. - Give them physical expresions to show that you are listening to them and understanding them.

-5 Aspects of complaint handling and how to use them. - Respect- respect your guest, treat them with care. - Listen- show then that your here to help them but listening to there problem and try to help them solve it. - Explaining- tell them how you are going to help the problem, and how you are goin to take action on behalf or the work place. - Consideration- give them ideas on what they can do to help there problem, and how they can take action. - Show action- make sure guest is happy with what you are going to do to help the problem.

-Cultural Experiences

There are alot of roles you have to play in the work place with cultural backgrounds and alot of rules to follow. So it is really important to respect and learn about other cultures backgrounds and there beliefs and religions and what they belive in. For example, other cultures may do different things differnt ways to us, for example, some cultures like to eat differnt foods from other cultures, and the food that they eat may not be at appatising, but we still have to respect that, because that is there culture. Also some cultures are groomed alot different, and dress alot differnt beacuse that is there religion, they also have there special needs, such as eating food at a certain time beacuse thats there religion to. Some cultures need there time off work for family obligations, we need to respect this because not all cultures are like this. And also alot of religions need to take time off work for religious holidays, it may be againsted there religion if not done so. Lots of different religions and customs have different needs and different aspects to the way that they work, and we need to be responsible about this and take this seriously so that everyone can get along in the work place and have fun.