Pritpal+Part+B

//Potential difficult situation or cultural misunderstanding//

 * An international visitor**: In my workplace there is lots of misunderstanding happens like mostly we make eye contact with customers to understand them but Japanese visitor never like a long eye contact with them and there is problem of language as well mostly international visitor from Asia never understand the slang so we have to talk with them in a formal way. Visitors from America or German they want full customer satisfaction so we need all the information on the tips.


 * A staff member from a different background**: Staff from different background have mostly problem of English speaking some of them cannot speak in slang. Some of staff members who are Muslim they usually pray daily five times on the same time so some time they left their important work and start praying.


 * Effective listening skills**: To listen effectively I concentrate on then way of talking and try to understand what they want to talk. And by the help of interpreter I can understand what need.

//Five other aspect of complaint handling//

 * 1) Some times customer complaint for the room service they complaint that the service is not on mean tine. In this type of situation I could explain the customer that that happens due to some fault from next time every thing will be on time and apologies for unsatisfactory service.
 * 2) Some times customer complaint that the staff is not paying proper attention to them and staff usually stands near to them they are talking on private matters. In this type of condition I explain to them that staff stays near to you to take you to quickly fulfill your need if they don’t like this staff stay away from you now.
 * 3) If customer complaint for the view from the room then I suggest them to change the room.
 * 4) If they complaint for food so I told them the food is made on different recipes and this is according to this recipes if u like I change it according to you.
 * 5) If customer complaint for toilets that they not clean then I quickly order to staff to clean them and then I suggest to customer to use the toilets.

//Cultural experience//
Family obligations: in our culture we are not allowed to do piercing or funky hair style he has to look always formal in front of customers.
 * Forms of address**: According to our culture we usually say sir and madam to customer.
 * Levels of formality/ informality**: We stay always formal against the customer never make physical contact (like shake hand etc) with customer because some people don’t like this.
 * Work ethics**: According too our culture I like to do every work on the given time and never make excuses for any fault.
 * Personal grooming**: Neat and clean well ironed dress and hairs always short.
 * Religious holidays**: On religious holidays I tell to customer that today is birth day of our god and we celebrate in this way.
 * Customs**: In our customs we say Namaste to customer with keeping both hand closed in front of him.
 * Special needs**: I don’t want that no one make fun of my religion and as I respect to every one every one respect to my feelings.