Part+B

A young Brazilian woman came into our Hotel recently and had limited lagnauge skills, she was trying to check-in but was not sure on how to explain it 5 Steps Required in the Situation

1. Acknowledge: The situation and the circumstances 2. Respond: Try and respond to what the customer is trying to explain 3.Take Action: Once you have established what is required take action appropriately 4. Report: Report to Managers and Staff that the woman may need assistance in the future with the language barrier 5. Follow up: Complete necessary documentation

A man of Sikh faith was asked by one of the managers at work if he is allowed to remove his turban for work, even though he’s required by his religion to wear it because it doesn't match the Hotel's uniform

A simple resolve would be to simply talk it over, and discuss if they can find a compromise, and if unsuccessful perhaps instead work on providing a turban that would match the Hotel's uniform, thus keeping Employee/Employer relations, finding a good alternative to a sensitive issue and preventing the issue from being brought up again with future employee's.

My cultural experience will help better understand how to treat a person in a situation where they do not understand the you verbally. Also knowing this it may create a better work environment if you get on with the person and actually try to communicate.

It will also create a better cultural understanding about their Personal grooming standards and what their religion or cultural customs are, such as Turbans or Grown beards. As well as their obligations to their religion like prayer and meal breaks, or meal requests for customers. This includes availabilty on certain religious holidays and times of day. Understanding a customer special needs will create a happier customer thus increasing chance of them returning knowing they're culture is not only accepted but also they felt at home.