Part_B&nbsp;Katie

__Misunderstanding with an international visitor__ There is a major possibility with an guest staying at your hotel that they do not speak fluent English. This can cause a difficult situation as both parties can get quite frustrated when they do not understand each other. __A staff member from a different background__ A potential difficult situation with a staff member from a different background may be different cultural views. For example someone who comes from a Muslim background may need to pray at certain times of the day. This will obviously infringe on work tasks. __5 Aspects of complaint handling with someone from a different background__ 1. Body Language - You may be able to communicate through the difficult situation by using hand gestures and physical objects to describe things 2. Acknowledge - Make sure you acknowledge that their complaint is being looked into. This may be by smiling or showing them what you have done to combat their complaint 3. Be polite - Always ensure you are polite and courteous when dealing with not only people from different backgrounds but general guests as well 4. Question - Ask questions to fully understand what the complaint is. 5. Eye contact - Eye contact is a good way to make sure your guest/staff members knows you are serious with their complaint. __My Cultural Experience__ By visiting a city that not only has a different culture to my own but different religion, it has helped me develop a sense of social and cultural awareness. I have learnt a lot of things that i can bring back to my work. Addressing Someone - When addressing someone make sure you use a clear and hear-able voice Formality/informality - Ensure you find a medium between the both. Suss out what the other person expects and go with that - always be polite. Work Ethics - A strong work ethic is encouraged no matter what country you are in. People in Dubai love their jobs. Personal Grooming - Grooming standards are different around the world but from staying in a 7 star hotel to working in a 5 star hotel, no matter how many stars, grooming standards are always high Family Obligations - Family's play a major part in Dubai culture, just like in Australia. It's important to aknowledge family things. Religious Holidays - Religion plays an important role in whatever society you are in. Make sure you accept everyones religion. Customs - Customs can mean so many things. You could say it was custom in Australia to buy a 'round' of drinks. Customs range from religious to everyday occurances. Special needs - Every culture has different needs. For example some cultures don't eat meat prepared a typical way. It's important to help anyone with a special need. And most importantly - Treat others like you would like to be treated!
 * __Part B__**