Part++B_+Sasha

= = __An iternational Visitor__

When a Japanese guest comes into a hotel unable to speak very good english it is hard to understand what they are trying to say. So usually one would raise there voice and speak slowly, elongating there words. This to the Japanese is very rude and something they find hard to accept. When speaking to a Japanese person checking into the hotel, we are to speak softley and quietly making sure we dont yell at them. The japanese also find it disrespectful to look someone straight in the eyes, so we must remeber not to make eye contact with them. Making sure they have everything they need and asking them questions, as they will have very few ideas about what to ask or say.

__A Staff Member From A Different Background__

Placing an Indian man at the front desk, where English is his second language would be something to think twice about. Also having a very strong accent would make it hard for others to understand him. It would be hard for him to understand guest checking in and when answering the phone, no doubt people will become agitated.

__Complaint Handling__

//Express concern and empathy.//

//Take responsibility.//

//Indicate what action will be taken.//

//Take action.//

//Follow up.//

__My Cultural Experience__

My cultural experiences, I can say will not really help me that much. I Think that the way i have been brought up by my parents more then anything will help me deal with those things such as forms of address, levels of formality and informality, work ethics, personal grooming, familiy obligations, religious holidays, customs and special needs. The way in whuich you are broought up refect how you will deal with most situations. It starts in the home where parents show and teach there children how to respect and accept other cultures and to embrace all esxperiences. Be it good or bad experiences all make you a stronger and better person. When dealing with sutomers and colleagues with social and cultural differences, you must respect them. Be understanding of how they feel as you would like them to do the same for you. TREAT OTHERS HOW YOU WOULD LIKE TO BE TREATED.