Part+B+Putting+Your+Travel+to+Work+in+Industry

__**An international Visitor**__

An international visitor has arrived at the hotel early and the room he has booked is not ready. The international visitor get quiet upset with this fact and is making a big fuss about that he has been coming here for years and he shouldn’t be treated the way that he has been treated.The way to deal with this situation is to ensure that I have listen to what the guest has to say. I would apologies to him regarding the room is not ready. I would explain that I’m going to find out why the room is not ready and how long it will be until it is ready. I would offer the guest a free drink in the bar lounge and he is welcome to wait there until the room is ready. After I have found out when he cam go up and settle into his room I would seek him out and tell him. During this stage I would apologise again. A while later I would follow up on the guest and make sure that everything is right in the room and would he like anything to make he stay more enjoyable.

__**A staff member from a different background**__

When I returned from my lovely holiday in Brazil I got my dream job in a 5 Star hotel. After my first week at work a complaint regarding an Asian employee was brought to my attention. The complaint was that there has been many complaints about the way that this employee has spoken to guests and colleagues. This complaint in particular has come from a guest in the hotel. The way that I would deal with the problem is that I would apologies sincerely that the person has made you fell uncomfortable. I would take responsibility for the staff members and I would tell the guest that I would resolve the complaint quickly by having a chat to the employee and I would tell the guest the steps that I will take to deal with complaint. I would do something extra for the guest like send a fruit basket or bottle of wine up to the room. And I would follow up with the guest informing them of what has been done to prevent this complaint happening again.

__**Forms of address / Level of formality / informality:**__ The Spanish greeting "Buenos días" is the way to say "good morning," "hello," or "good day" in every South American. "Bom dia," which is Portuguese for the same greetings. Many educated Brazilians also speak Spanish, and many are fluent in English and French. German and Italian are spoken by several million in the southern states. The first names are fine, but titles important. Touching arms and elbows and backs very common in Brazil. The O. K. hand signal is a rude gesture in Brazil. To express appreciation, a Brazilian may appear to pinch his earlobe between thumb and forefinger. To invoke good luck, place your thumb between your indexes a middle finders while making a fist. This is also known as the "fig". Flicking the fingertips underneath the chin indicates that you do not know the answer to a question


 * __Work Ethics__:** the work ethic in Brazil is different to many other countries. You should make appointments at least two weeks in advance and never try to make impromptu calls at business or government offices. Be prepared to commit long term resources (both in time and money) toward establishing strong relationships in Brazil. This is the key to business success. Some regions have casualness about both time and work. However San Paulo is not one of those and in Rio casual refers to the personal and social events, not business. In these two cities, business meetings tend to start on time. Never start into business discussions before your host does. Business meetings normally begin with casual 'chatting' first. Giving a gift is not required at a first business meeting; instead buy lunch or dinner.

__**Personal Grooming**__: Even though it's said that Brazilian women wear more makeup than American women go for a light powdering of the nose and a bright-colored lipstick. The reason is obvious: with that humidity, how long do you think they could keep eye-shadows, mascaras, etc. from running down their faces? The other reason is: they have a permanent tan...so who needs makeup during the day? Make sure you have a good haircut and look well-groomed - check your fingernails, please - at all times.

__**Family Obligations**__: Brazilians have limited enthusiasm for official norms and often resort to consensual unions, marital dissolution, serial unions, and what the Roman Catholic Church generally considers to be lax standards of behaviour. At the same time that many of them bend the rules, Brazilians place high value on family and kinship relations. These are especially valued in an environment in which authorities, on the one hand, and one's subordinates, on the other, are thought to be untrustworthy. Most Brazilians are genuinely fond of children and are attached to their parents, and they cultivate a wide circle of aunts, uncles, and cousins. In the past, relationships with godchildren, godparents, and ritual co-parents extended these networks, but they are losing their importance in modern urban society. Marital separation and divorce as well as formal and informal remarriage are now commonplace. Women commonly head their own households, and families often include children from different marriages or unions. The new arrangements are socially accepted but have not become culturally institutionalized in the sense of devising new terminology for the various relationships.

Festas Junisas - June In June, the Festas Juninas is one of the most important folkloric festivals in Brazil. In Rio, it’s celebrated in various public squares throughout the whole of the month Festa da Penha Sundays in October One of the largest religious and popular festivals in the city New Years Eve & Festa de Lemanja 31st December Millions of people celebrate the new year while tonnes of fireworks are let off
 * __Religious Holidays:__ C**arnival started by the Romans and Greeks who celebrated the rites of spring. In the middle ages, the catholic church tried to suppress all pagan ideas, but failed when it came to this celebration. The church put Carnival into their calendars as a time of thanksgiving. Europe, Spain and Portugal gave thanks by throwing huge parties, wearing masks and fancy clothes and dancing in the streets.Carnival stays for 5 days that begin at midnight on the Friday before ash Wednesday.Every year, millions of people from around the world descend onto Rio De Janeiro to get drunk, to get high, get some sun and see some nudity and glitter.


 * Christmas** In Brazil there are many traditions. There Christmas customs are similar to ours except Santa is called Papai Noel. For families that have enough money a special Christmas meal of chicken, turkey, ham, rice, salad, pork, fresh and dried fruits and beer. Families that are poor will just have chicken and rice.

Holy Week in Brazil begins with the blessing of the palm branches, which are woven in intricate patterns representing crosses, banners, letters, and other related objects. Streets are decorated with colored patterns drawn on the road surface over which a procession walks, carrying statues of Mary and the body of Christ. A special food called pacoca, is prepared by mixing together crushed nuts and other ingredients into a paste, which is given to visitors. On Easter Saturday, Carnival makes a brief reappearance with a Hangover Ball to celebrate the hanging of Judas.
 * Easter** in Brazil every year since 1950 the village of Fazenda has performed a passion play. Thousands of people watch as volunteers act out the arrest, trial and crucifixion of Jesus. In Rio de Janeiro one of the world's most famous carnivals is held before Lent. Carnival means goodbye to meat. This is due to the fact that people don't eat meat at Lent. In Brazil groups of people spend most of the year preparing for the carnival. They make costumes, practise music and dances for the parades. Other people make floats for the parade. It is a time for dancing, eating and drinking before the fasting of Lent. Other towns and cities in Brazil have celebrations during the Carnival period, such as Recife who are well known for their folkloric representations and two well known folk dances, the Maracatu and the Frevo.

Birthday Foods are usually small savory pasties and appetizers called "salgadinhos” and small sweets called "docinhos" and cake, of course, with candles. Very often, there'll be creamy coconut candy wrapped in colorful papers decorating the table. These are just about the yummiest birthday sweets you'll ever eat. You can order all these goodies from specialty stores called "doceiras." The birthday song is //Parabéns a você//, a version of //Happy Birthday to You//, which was introduced to Brazilians by American tourists. The Portuguese words came from a national competition among the listeners of Rádio Nacional in Rio de Janeiro in 1941.
 * __Birthday Celebrations__**

__**Customs**__**:** Brazilian culture is very diverse, the North being markedly different from the South. The differences are so great that if the language, the social situation and the government weren't the same they could be different countries.

In the North the Indian culture is strong in the North but tribes still remain in rainforest. Some aren't even aware that there are other people on this Earth other than themselves. But part of the Indian culture is being lost or bought by people who want to know the precious medicinal uses for the plants of the rainforest and other important knowledge about the rainforest. Yet still, the Indians are not respected as the first inhabitants of Brazil and in the past two years there have been protests by FUNAI (National Foundation of Support to the Indian) against the constant invasions of their land.

In the Northeast Area; apart from the state capitals, which are important tourist spots and are big cities, is a poor and agricultural area. One area, known as the Sertใo, is particularly unfortunate. There is severe drought in the Sertใo, which is getting worse every year. But life in the Northeast area in general is hard - many children die each year from malnutrition and starvation. The Northeast is well-known because of its beaches and carnivals. During the carnivals, there are floats that parade through the streets playing ax้, samba, and frevo music. There is always a large crowd present to cheer them on.

The Southeast region is very well known because of Rio de Janeiro, the city of Carnaval, Samba and Pagode (a type of music that is often confused with Samba, but has a slower beat). It is the richest region of Brazil and life is very similar to big cities anywhere in the world. It’s most important cities are Sใo Paulo, Rio de Janeiro, and Belo Horizonte. In Sใo Paulo, there are very large communities of Italians and Japanese people, making the city the most diverse in Brazil, a melting pot of sorts.

Many Europeans, especially Germans and Italians, immigrated to the far Southeast of Brazil because the weather there was similar to that of Europe (it evens snows there) and the land was ideal for farming. For that reason, the region has small towns where the people speak German, Italian, or English (many Confederates went to Brazil after the Civil War). It is commonplace to find homes built in typical Bavarian style, and many holidays are observed that are not Brazilian holidays. Some communities have even kept the manner of dress of their ancestors. It is so different from the rest of the country that some years ago, the region tried to become independent of Brazil, but the attempt failed.

__**Special Needs**:__ The special needs of Brazil are very similar to the rest of the world. They have to take into account the needs for the elderly, the disabled and children.