Tom_PartB

Customers and Colleagues

An International Visitor – The language barrier can bring about a particularly difficult situation. The visitor may not know any English thus making the situation a potentially difficult one. A staff member from a different background – A religious holiday.

5 aspects of complaint handling

1. Agree with the customer. 2. Listen carefully. 3. Offer some sort of refund/compensation. e.g. free bottle of champagne. 4. Calm the customer down. 5. Apologise.

Whilst working at my job at Subway, I have had to serve a number of international visitors. As long as they know some English it's not a problem. If they do not know what a particular food is, it is easy to just explain clearly.

Forms of Address - Depending on the nationality of the customer, a polite "Hello, how are you?" works well. Levels of formality/informality - Whilst at my workplace, it is usually rather formal when talking to customers. Work Ethics - A fast, well functioning workplace always gets the right results. Personal Grooming - A high standard of grooming should always be put into place to project the correct image to customers. Religious Holidays - These are very important in the background, these holidays should be adhered to if they wish. Customs - As I am from an Italian/Greek background I hold customs in a high regard. Special Needs - If a customer has a special need, we are more than happy to help out in my workplace.