Annie+-+Part+B

An International Visitor Could find Australian's who love to relax and be laid back, also their sense of humour as somewhat disconcerting and be uncomfortable.

A staff member from a different background A potential difficult situation could be for example for some religions they require alof of praying to be done daily. Most of the time at work if possible, and this could turn into a difficult situation if this is digested by the other workers as a "weird" thing to and make the person feel like an outsider.

The five other aspects of complaint handling are: //Express concern and empathy// //Take responsibility// //Indicate what action will be taken// //Take action// //Follow up//

Although my cultural background is Vietnamese. I have experienced the cultures of other people and come into contact with other people and these experiences have made me aware of the need to address people in an appropriate manner according to culture. Forms of address - every culture has a different way of addressing people. They could be more formal or more relaxed, it depends on what culture. All things such as work ethics, personal grooming, family obligations, religious holidays and customs I can relate to as in my culture the very same things exist. Therefore it makes it easier for me to deal with customers and colleagues in relation to their culture.