Part+B+teagan

A potentially difficult situation or cultural misunderstanding which could take place with an internationl guest could be a language barrier. One may not be able to understand the guest and they may not be able to speak english.
 * __International guest__**

One difficulty one could have working with someone from a different background may be them not being able to work certain days due to their beliefs or customs. This could take some arranging to sort out how then the work could be distributed fairly and still work around the fact that they cannot work because of their beliefs.
 * __Staff member from a different background__**

Five other aspects of complaint handling include -Calm the customer-firstly introduce yourself and show that you are interested in the fact that they are not happy about something. One should portray a genuine interest to help the customer. -Listen without interrupting- Listen to everything the customer has to say. Also ensure open body language is used. -Provide feedback and respond- Once the customer has finished, summarise what they have told you to show that you did listen and have gotten all the information correct. -Offer solutions and decide on best course of action- Offer solutions to help to make the customer happy. Let them know what you are able and capable of doing for them and let them choose from your suggestions what will make them happy. -Take action to resolve the complaint- Once you and the customer have decided what the best course of action will be, take action to resolve the problem immediately.
 * __Complaint Handling__**

From my cultural experience i learned that there are different forms of address which are suitable for different cultures. For example not all cultures think it is polite to shake hands and in some cultures one doesn't call someone casually by their first name if they do not know them. There are also different levels of formality acceptable in different cultures. In some it is not required that one be overly formal and polite whereas in others it is accepted.Pretty much each culture has its own way of doing things and so in a hotel environment where international guests will be staying, it is important to be able to recognise the different cultures and be able to act in a way which is acceptable to them.
 * __My Cultural Experience__**